PROGADEMY / POLICY
Refund Policy.
Our files are digital (PDF or ZIP) and delivered by email. Here is when we can refund you, and how.
Last updated: 12 November 2026
Digital files
- Digital files cannot be returned once delivered. A file counts as delivered when we email you its download link.
- Exceptions: if the file is corrupt, missing (you paid but did not receive a working download link), or the wrong product, we will send the correct file or refund you. Please tell us as soon as you notice the problem.
How refunds are paid
- Approved refunds are processed within 5-7 business days, to the original payment method. Your bank or card issuer may take a few more days to show it.
- Refunds are handled by hand through Razorpay.
1:1 sessions
Sessions are booked and paid through Cal ID. If you need to reschedule or cancel a session, write to contactus@progademy.com before the session.
How to ask
Email contactus@progademy.com with your Razorpay payment ID and what went wrong. We reply within 2 working days.
See also our Delivery Policy and Terms.